Database Post-migration Steps

If you have migrated ZENworks database from one database provider to another provider, then ensure that you perform the following steps:

Review the database connection details and update the required changes. Ensure all the entries and connection details are updated based on the new database details. Ensure that you match the exact character cases, as some details might be case sensitive.
Test the updated connection.
After successfully connecting to the database, save the changes.
Restart ZENworks Service Desk service.

Even if the connection is successful, the import might fail as you need to restart the ZENworks Service Desk service.
After restarting the service, continue with the item import.

Ensure that you do not delete the existing configuration and recreate a new configuration, as this might lead to duplicate items in ZENworks Service Desk.