The user interface helps you to configure and perform operations on a Service Desk Server. Based on the logged-in user the tiles are displayed.
On Service Desk, the root or sdadmin user has all privileges. The sdadmin user is used as a Service Desk administrator to perform day-to-day activities in Service Desk.
The following operations can be performed by root and sdadmin:
Explore all the files and folders of the appliance system
View and edit the Service Desk configuration settings
Restart both appliance and Service Desk
Launch a terminal and execute commands
To manage Service Desk Appliance:
Launch the URL on a supported web browser to access the Management Console.
For example: https://<FQDN>:9443 or https://<ipaddress>:9443
Specify the login credentials, then click.
If you log in as a root or sdadmin user, the following options are displayed in the Service Desk section: