Prior to migrating to Service Desk 7.5, ensure that you perform the following:
If you are using /opt/novell/nsd/servicedesk/Server/webapps/LiveTime/images/banners/custom folder to an external storage.in Service Desk, then back up the contents from
If any configuration is changed in the Tomcat server such as the web.xml and server.xml files, then ensure that you note the changes.
If any configuration is changed in Java such as the catalina.sh file, then ensure that you note the changes.
If SSL is configured and you want to use the same certificates, then back up the certificates and keys.
The network or DNS related configuration will not be migrated. Hence, you need to note the details.
IMPORTANT:Stop Service Desk services in the older appliance before migration.