8.1 Pre-Migrate

Prior to migrating to Service Desk 7.5, ensure that you perform the following:

  • If you are using Custom Banners in Service Desk, then back up the contents from <installtion>/servicedesk/Server/webapps/LiveTime/images/banners/custom folder to an external storage.

  • IMPORTANT:Take backup of Service Desk database.

  • If any configuration is changed in the Tomcat server such as the web.xml and server.xml files, then ensure that you note the changes.

  • If any configuration is changed in Java such as Heap configuration, then ensure that you note the changes.

  • If SSL is configured and you want to use the same certificates, then back up the certificates and keys.

  • The network or DNS related configuration will not be migrated. Hence, you need to note the details.

  • Before powering on the appliance, ensure that a new virtual volume (VAStorage) is added.

  • IMPORTANT:Stop Service Desk service before migration.