Prior to migrating to Service Desk 7.5, ensure that you perform the following:
If you are using <installtion>/servicedesk/Server/webapps/LiveTime/images/banners/custom folder to an external storage.in Service Desk, then back up the contents from
IMPORTANT:Take backup of Service Desk database.
If any configuration is changed in the Tomcat server such as the web.xml and server.xml files, then ensure that you note the changes.
If any configuration is changed in Java such as Heap configuration, then ensure that you note the changes.
If SSL is configured and you want to use the same certificates, then back up the certificates and keys.
The network or DNS related configuration will not be migrated. Hence, you need to note the details.
Before powering on the appliance, ensure that a new virtual volume (VAStorage) is added.
IMPORTANT:Stop Service Desk service before migration.