Service Desk Appliance will be migrated by bringing the new appliance. The Service Desk configuration and data is transferred to the new appliance which then becomes your production environment.
To migrate the Service Desk Appliance:
Deploy the Service Desk 7.5 Appliance on a Hypervisor. For information, see Section 3.0, Appliance Deployment.
On the Service Desk Appliance home page, in thesection, click .
On thepage, specify the following information:
IP Address: The IP address of your existing Appliance Server.
Root Password: The root password for Service Desk Appliance.
IMPORTANT:If you are using an embedded database, ensure that theis set to 127.0.0.1.
Clickto complete the migration process.
Depending on the data size, the migration time varies.
The migration status message is displayed in Appliance home page.
IMPORTANT:Ensure that you do not perform any configuration changes during migration.
If migration is successful, power off the existing Appliance Server.
Connect to Service Desk Appliance 7.5 through a browser.
Connect to the database:
Go to thepage, click .
Service Desk opens in a new browser tab.
Click, and then .
Clickto complete the process.
A confirmation message is displayed after upgrade is completed.