8.2 Migrating to the Service Desk

Service Desk Appliance will be migrated by bringing the new appliance. The Service Desk configuration and data is transferred to the new appliance which then becomes your production environment.

To migrate Service Desk:

  1. Deploy the Service Desk Appliance on a Hypervisor. For information, see Section 3.0, Appliance Deployment.

  2. IMPORTANT:Stop the Service Desk services on the current appliance.

  3. From the old Service Desk server, copy the LiveTime folder located at <installtion>/ServiceDesk/ into the current appliance /vastorage folder.

  4. Start the Service Desk service.

  5. Connect to Service Desk Appliance 7.5 through a browser.

  6. Connect to the database:

    1. On the Service Desk Appliance home page, in the Service Desk Appliance section, click Service Desk Configuration.

    2. Click Database Configuration, choose External Database and then click OK.

    3. Go to the Appliance Home page, click Service Desk, and configure the external database.

      The Application Setup page is displayed.

  7. On the Application Setup page, specify the database details.

  8. Click Test to ensure that the database is connected.

  9. Click Upgrade to complete the process.

    A confirmation message is displayed after upgrade is completed.

  10. Power off the old Service Desk server.