Following are the configuration tasks that should be performed before you get started with the ZENworks Service Desk:
Following are some of the minimal configuration tasks that should be performed before using ZENworks Service Desk:
Section 1.5, Configure Users - Configuring Roles and Processes
Section 1.6, Configure SLAs and Teams - Creating SLAs and Workflows
Section 1.7, Configure SLAs and Teams - Creating Teams and assign Users
Section 1.8, Configure ZENworks Integration - Configuring ZENworks Store
Section 1.9, Configure ZENworks Integration - Importing ZENworks Items
Enables you to access all the product features.
Enables you to import the LDAP configuration and ZENworks functionality in Service Desk.
Enables users to create and update requests through email and receive notifications.
Configure the LDAP details and sync parameters to include users and groups in the system.
NOTE:After importing users from LDAP, ensure that you logout and login with the user credentials that has both supervisor and administrator roles to access the getting started page.
Configure user roles and the related processes to which the users have rights.
Define SLAs and workflows that are required in your environment.
Define the teams and the users within these teams who will service requests.
If using ZENworks, enable the ZENworks Store for automated self-service access to ZENworks bundles.
If using ZENworks, import hardware, mobile devices, bundles and software as CMDB Items.
Following are some of the additional tasks that should be performed before using ZENworks Service Desk.
Enables you to configure how the system functions. You can modify privileges for users, customers, requests, and system.
Enables you to customize the look and feel of the product as per your requirements.
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