5.1 Setup Tab

The following options are included:

  • Email configuration, including customizing all email templates used by the system

  • Customize fields and Portal messages

  • Integrate the system with external applications, define Open ID options and enable outbound Web Services functionality

  • Define User, Customer, Request and System privileges

  • Localize the application, including language of content automatically generated by the system, public holidays and time-zones for the scheduling functionality

  • Enable the Billing module for using Contracts, Purchase Orders and SLA costs

  • Import Items via a.CSV file and AMIE

The tabs available within Setup include: