3.1 Deploying the Appliance

To deploy Service Desk Appliance, perform the following:

  1. Ensure that the virtual machine to which you want to deploy Service Desk Appliance meet the requirements listed in Section 2.0, System Requirements.

  2. Download the Service Desk Appliance file from the Micro Focus Download website.

    Based on your hypervisor, download any of the following files:

    • VMware ESXi: Download the.ova file.

    • SUSE Xen Server on SLES 11 SP4: Download the xen.tar.gz file.

    • Microsoft Hyper-V: Download the.vhd file.

  3. Deploy the Service Desk Appliance to a Hypervisor by using the downloaded (.ova, xen.tar.gz, or.vhd) file.

  4. Take a snapshot of the virtual machine that you created.

    To save the state and data of a virtual machine at a specific point in time. A snapshot can save time in case of any configuration failure.

  5. After deploying Service Desk Appliance, you must add a hard disk of size minimum 15 GB for the Service Desk data before you power on the Virtual Machine.

    Depending on your content requirement, you can increase the pre-configured disk space after deploying Service Desk Appliance.

  6. Continue with the next task, Section 3.2, Configuring the Appliance Settings.