ZENworks Service Desk 8.0 Platform Support Matrix

November 2018

The following sections provide the ZENworks Service Desk 8.0 platform support matrix:

1.0 Email Server Support

  • GroupWise 2018

  • GroupWise 2014 R2

  • GroupWise 2014

  • Microsoft Outlook 2010

2.0 Virtual Appliance Support

  • VMware Workstation 11.0 onwards

  • VMware ESXi 6.x

  • SUSE XEN on SLES 11 SP4

  • Microsoft Hyper-V

3.0 Database Support

  • Microsoft SQL Server 2014

  • Microsoft SQL Server 2012 R2

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2008 R2 SP1

  • Microsoft SQL Server 2008 SP3

  • MySQL v5.0 to v5.7

  • Oracle Database 12c Enterprise Edition

  • PostgreSQL 9.6.6

IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.

4.0 Browser Support

4.1 Classic Portal

  • Firefox 60.0 and later versions

  • Internet Explorer 11

4.2 New End-user Portal

  • Firefox 60.0 and later versions

  • Internet Explorer 11

  • Chrome 68 and later versions

  • Edge

  • Chrome on Android

  • Safari on iOS

NOTE:For better display, the screen size should be 5.5” or higher.

5.0 Mobile Platform Support (Native apps)

  • Android: Android 7.0, 8.0 and 9.0

  • iOS: iOS 8.x and later versions.

6.0 Legal Notices

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