The Item Import menu allows Configuration Items to be imported from an external asset management database using Database Mapping (AMIE) and via a .CSV file.
Database Mapping with the AMIE option can be used with common asset management systems, including:
Absolute Manage 6.0
Centennial Discovery 2005, 9
Express Software Manager 9.0, 9.5
HP Universal CMDB 8.0
LANDesk 8.5, 9.0, 9.0 (Hardware)
LiveTime Discovery 2005, 2007
Manage Engine Desktop Central 7.0
Microsoft SMS Version 2003 SP1
Microsoft SCCM 2007
Spiceworks 4.0, 5.0
ZENworks Asset Management 6.5+
ZENworks Configuration Management 11.1, 11.1 (Hardware).
If Items have been managed externally, adding them to a .CSV file allows them to be easily imported into the support system.
See Item Import: