5.3 Migrating from ZENworks Service Desk 8.1/8.1.1 to ZENworks Service Desk 8.1.2

If you have migrated to ZENworks Service Desk 8.1/8.1.1, then to migrate to ZENworks Service Desk 8.1.2, perform the following steps:

5.3.1 Pre Migrate

  • Take a snapshot of ZENworks Service Desk Appliance.

  • If you are using an external database, then take a backup of the database.

  • Stop the ZENworks Service Desk service.

5.3.2 Migration

  1. On the ZENworks Service Desk Appliance home page, in the Appliance Configuration section, click Online Update.

  2. In the Update Now dialog, select All Needed Patches in the Apply drop-down, click OK.

    (conditional) If the Automatically agree with all license agreements and Automatically install all interactive patches options are displayed, click OK.

    NOTE:After the migration is completed, the upgrade summary status might not be displayed.

  3. After completing the migration process, reboot the Appliance.

5.3.3 Post Migrate

  • After rebooting the Appliance, perform the following:

    1. Log into the ZENworks Service Desk Appliance console.

      NOTE:In case of any UI related issues, press Ctrl+F5 to refresh the browser cache.

    2. Go to the Appliance Home page, click Classic ZENworks Service Desk. Service Desk opens in a new browser tab.

    3. Click Edit, and then Advanced.

    4. Click Upgrade to complete the process.

      A confirmation message is displayed after upgrade is completed.

NOTE:Backup of all the important configuration changes are available in the second disk.