ZENworks Service Desk 8.1 Platform Support Matrix

1.0 Email Server Support

  • GroupWise 2018

  • Microsoft Outlook 2010

2.0 Virtual Appliance Support

  • VMware Workstation 11.0 onwards

  • VMware ESXi 6.x

  • SUSE XEN on SLES 15 SP1, SLES 15, SLES 12 SP4 and SLES 11 SP4

  • Citrix Hypervisor (formerly XenServer)

  • Microsoft Hyper-V

NOTE:Running virtual appliance in the paravirtualization mode is not supported.

3.0 Database Support

  • Microsoft SQL Server 2014, 2016 and 2017

  • MySQL v5.0 to v5.7

  • Oracle Database 12c Enterprise Edition and Oracle Database 18c Enterprise Edition configured with SID.

  • PostgreSQL 9.6.13

IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.

4.0 Browser Support

4.1 Classic Portal

  • Latest version of Mozilla Firefox

  • Internet Explorer 11

4.2 New End-user Portal

  • Latest versions of Mozilla Firefox

  • Internet Explorer 11

  • Latest versions of Google Chrome

  • Edge

  • Chrome on Android

  • Safari on iOS

NOTE:For better display, the screen size should be 5.5” or higher.

5.0 Mobile Platform Support (Native apps)

  • Android: Android 7.0, 8.0 and 9.0

  • iOS: iOS 8.x and later versions.

6.0 Legal Notices

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.microfocus.com/about/legal/

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