ZENworks Service Desk 8.1 Platform Support Matrix

October 2019

The following sections provide the ZENworks Service Desk 8.1 platform support matrix:

Section 1.0, Email Server Support
Section 2.0, Virtual Appliance Support
Section 3.0, Database Support
Section 4.0, Browser Support
Section 5.0, Mobile Platform Support (Native apps)
Section 6.0, Legal Notices

1.0 Email Server Support

GroupWise 2018
Microsoft Outlook 2010

2.0 Virtual Appliance Support

VMware Workstation 11.0 onwards
VMware ESXi 6.x
SUSE XEN on SLES 15 SP1, SLES 15, SLES 12 SP4 and SLES 11 SP4
Citrix Hypervisor (formerly XenServer)
Microsoft Hyper-V

NOTE:Running virtual appliance in the paravirtualization mode is not supported.

3.0 Database Support

Microsoft SQL Server 2014, 2016 and 2017
MySQL v5.0 to v5.7
Oracle Database 12c Enterprise Edition and Oracle Database 18c Enterprise Edition configured with SID.
PostgreSQL 9.6.13

IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.

4.0 Browser Support

4.1 Classic Portal

Latest version of Mozilla Firefox
Internet Explorer 11

4.2 New End-user Portal

Latest versions of Mozilla Firefox
Internet Explorer 11
Latest versions of Google Chrome
Edge
Chrome on Android
Safari on iOS

NOTE:For better display, the screen size should be 5.5” or higher.

5.0 Mobile Platform Support (Native apps)

Android: Android 7.0, 8.0 and 9.0
iOS: iOS 8.x and later versions.

6.0 Legal Notices

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.microfocus.com/about/legal/