1.61 List View Options: Knowledge Tab
The List View displays the default columns, if required, click 
and add or remove the columns.
Ensure that a minimum of 2 and maximum 15 columns can be selected.
NOTE:If you are adding or removing any columns, then the header filter will be cleared.
The options within the Knowledge Tab are outlined in the following table:
|
Description |
|
|---|---|
|
Article No. |
The identifying number for the Article or FAQ. |
|
Title |
Displays the Article Title. |
|
Summary |
Shows the information recorded in the Summary field of the Article, or the Question field of an FAQ. |
|
Classification |
Shows the Item Classification assigned to the Article or FAQ. |
|
Item Type |
Shows the Item Type assigned to the Article or FAQ. |
|
Last Updated |
Displays when the Article or FAQ was last updated. |
|
Status |
Details the stage of publication the Article or FAQ is assigned (i.e., In Development, Pending Publication, Published or Archived.) |
|
Views |
Details the number of times the Article or FAQ has been viewed by a Customer. |
|
Mean Rating |
Displays the mean score rating for helpfulness of the Article or FAQ. |
|
Type |
Shows the Item Type assigned to the Article or FAQ. |
|
View Date |
Displays when the Article or FAQ was last viewed. |
|
Visibility |
Shows who can access the Article or FAQ in the Knowledge Base. |
|
Created |
Displays the date when the Article or FAQ was created. |
|
Owner |
The User who created the Article or FAQ. |
|
Custom 1 to 5 |
Shows the Custom Fields that have been configured in the Admin>Setup>Custom Fields tab for Customer Information. |
|
Comments |
Displays the comment on the KBA. |
|
Age |
Based on when the content was created, shows the age of the Article or FAQ. |
|
Item Category |
This signifies the type of Item. (Hardware, Software or Service are the default Types, but Users with the Supervisor Role can create more if required). |
|
Vote |
Shows the total number of votes recorded against an Article or FAQ. |
|
View Date |
Displays when the Article or FAQ was last viewed. |
If Custom Fields have been enabled for a Articles in Admin>Setup>Custom Fields, they will also be available in the Views Editor drop-down list options.