7.3 Logs

All log files that are monitored on Service Desk Appliance are organized in a virtual tree structure and path of the particular file or folder is displayed. Log files can be viewed in the Tail mode or View From Start mode.

In the Tail mode, a log file is displayed from the end of log file.

In the View From Start mode, a log file is displayed from the start of the log file. Whenever log files span across multiple version of files, then starting from the first version of that file the content is displayed.

  1. On the Service Desk Appliance home page, in the Service Desk section, click Logs.

This enables you to view logs of the Service Desk Server. Logs are categorized based on Appliance logs, operating system logs, and Service Desk logs. With-in Service Desk, logs are categorized based on different components.

Logs has the following options:

  • View, View From Start, and Refresh

  • Download enables you to download a log file or a folder.

  • Resume and Pause enable you to tail log files to see the latest information. You can configure the refresh interval of a tail by specifying the Refresh time in Seconds. Refresh specifies the interval of time between two requests. By default Refresh is set to one second.

    Specify Lines to load to control the number of lines to be retrieved for the tail interval. By default Lines to load is set to 100.

    Control the speed in which log file is displayed. Log files are loaded by making multiple HTTP requests in periodic intervals of time. Each request loads a configurable number of lines.

  • Clear enables you to clear the current displayed logs. However, logs will not be cleared in Service Desk Appliance. To see the cleared logs, start the log file.

  • Search enables you to filter logs based on the search criteria. You can use tail and grep to monitor log files from the terminal. The log viewer provides a GUI for tailing and filtering the content in log files. You can search based on log level such as INFO, ERROR, and DEBUG and also with regular expressions (AND and OR).