The following sections provide the ZENworks Service Desk platform support matrix:
GroupWise 2018
Microsoft Outlook 365
VMware ESXi 6.x
SUSE XEN on SLES 15 SP1, SLES 15, and SLES 12 SP5
Citrix Hypervisor (formerly XenServer)
Microsoft Hyper-V
NOTE:Running virtual appliance in the paravirtualization mode is not supported for Citrix Hypervisor.
Microsoft SQL Server 2014, 2016, 2017 and 2019
MySQL v5.0 to v5.7
Oracle Database 12c Enterprise Edition, Oracle Database 18c Enterprise Edition and Oracle Database 19c Enterprise Edition configured with SID.
PostgreSQL 9.6.x and 10.x
IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.
Latest version of Mozilla Firefox
Microsoft Edge (44.x and above)
Latest version of Google Chrome
Latest versions of Mozilla Firefox (87.x and above)
Latest versions of Google Chrome (90.x and above)
Microsoft Edge (89.x and above)
Chrome on Android
Safari on iOS
NOTE:For better display, the mobile screen size should be 5.5” or higher.
Android: Android 7.0, 8.0 and 9.0
iOS: iOS 8.x and later versions
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