ZENworks Full Disk Encryption provides both emergency recovery of devices and override of ZENworks Pre-Boot Authentication.
You need to perform an emergency recovery in the following situations:
The device does not start correctly or does not present the user with the ZENworks PBA login or the Windows login.
Windows login is being used as the authentication method (no ZENworks PBA) and the Windows credentials have been forgotten or the user’s smart card has been lost or damaged.
ZENworks Full Disk Encryption has been removed from the device but the hard disk is still encrypted.
You can perform a PBA override in the following situations:
The smart card reader is defective.
The smart card is lost or broken.
The smart card PIN is forgotten or blocked.
The PBA credential (user ID/password) is forgotten.
The PBA lockout has been invoked because of too many failed logins.
This ZENworks Full Disk Encryption Emergency Recover Reference does not provide information about PBA override. For information about overriding the PBA, see the ZENworks 11 SP2 Full Disk Encryption PBA Reference.