When you choose to perform the ZENworks 11 SP2 upgrade, you must perform the upgrade in the following order:
Upgrade the Operating System: If the Operating System installed on the device is not supported by ZENworks, upgrade the Operating System to the latest supported version.
For more information on the supported Operating Systems, see Operating System
../../zen11_installation/data/bon1pl2.html#bon1pl2in the ZENworks 11 SP2 Server Installation Guide.
IMPORTANT:Before you perform the upgrade, make sure you backup the data and certificate information.
Upgrade the database: Based on the type of database installed on the device, perform the following steps:
(External Database or OEM Sybase) Upgrade the database to the latest supported version. For example, if you have Oracle 10 g database installed on the device, you need to upgrade the database to Oracle 11g Release 2. For information on how to upgrade the external database, refer to the third-party user documentation and to upgrade the OEM Sybase database, see Section 2.5, Upgrading the Remote OEM Sybase SQL Anywhere Database
For more information about the supported database versions, see Database Requirements
in the ZENworks 11 Installation Guide.
(Embedded Sybase database) The ZENworks Upgrade Installer will upgrade and rebuild the database to the latest supported version.
NOTE:All connections to the database should be stopped before performing the database upgrade.
If OEM Sybase and ZENworks are installed on the same machine, you need to stop all the ZENworks services before performing the OEM Sybase upgrade. Restart the ZENworks services after you complete the database upgrade, before you perform the ZENworks upgrade.
Upgrade ZENworks: Upgrade ZENworks to the latest version.
The ZENworks 11SP2 upgrade program can upgrade only the server on which you run it.
If you are using an embedded Sybase database, you need to first upgrade the device that hosts the database, else you can choose to upgrade Primary Servers in the Management Zone in any order.
NOTE:Once you upgrade the first Primary Server to Zenworks 11 SP2 all other servers need to be upgraded to ZENworks 11 SP2.
When you choose to perform the upgrade for the first time in the Management Zone, only one Primary Server can be upgraded at a time. Once the first Primary Server is upgraded, you can upgrade the additional Primary Servers in parallel, or in any order.
NOTE:The Schema and License information will be updated only during the first Primary Server upgrade, not during the subsequent server upgrades.
While upgrading the first Primary Server, you should stop the ZENworks services on all other servers. During the upgrade of additional Primary Servers, you need to stop the services on those servers that have not been upgraded. If you do not stop the services, the database might get affected.
You must upgrade all the Primary Servers in the zone, before you upgrade the agents and the satellites.
IMPORTANT:The Novell ZENworks Agent Service should be left running when upgrading additional Primary Servers.