Unresolved Installations

The Unresolved Installations panel lists any discovered products with installations that are unable to consume licenses from one of the entitlements.

The following information is provided for each unresolved installation:

Discovered Product: The discovered product that has unresolved installations. You can click the discovered product to view its details.
Licenses Consumed: The number of installations that are unable to consume a license from one of the entitlements. Click the number to view a list of the devices associated with the unresolved installations.

Unresolved installations can be caused by a variety of reasons. The following sections provide examples and solutions for unresolved installations.

Example 1

Product A includes the following two entitlements:

Entitlement	License Model	License Quantity	Discovered Products	Coverage
Version 6	Per-Named User	3	ProductA Version 6	User1, User2, User3
Version 7	OEM	5	ProductA Version 7	Machine1, Machine2, Machine3, Machine4, Machine5

An Inventory scan discovers installations of Version 6 on the machines of User1, User2, and User4. The installation on User4’s machine is not covered by the Version 6 entitlement (because User4 is not one of the named users) and it is not covered by the Version 7 entitlement (because it is the wrong version). Therefore, ProductA has one unresolved installation of Version 6 because the installation cannot consume licenses from either of the entitlements.

There are several solutions to this situation, including the following:

Modify the Version 6 entitlement so that it covers User4.
Create a Per-Installation entitlement that also covers ProductA Version 6. User-based entitlements (Per-User and Per-Named User) and machine-based entitlements (OEM and Machine) are evaluated first, then any Per-Installation entitlements are checked. In this situation, the installation would be covered by the Per-Installation entitlement.

Example 2

ProductA includes the following entitlements:

Entitlement	License Model	License Quantity	Discovered Products	Coverage
Version 6	Per-User	15	ProductA Version 6	Any users
All	Per-Installation	40	ProductA Version 6 ProductA Version 7	Any installation

An Inventory scan discovers 26 installations of Version 6. The 26 installations belong to 22 users; 21 users are associated with one installation each, and 1 user is associated with 5 installations.

All 15 Per-User licenses are consumed, accounting for 19 of the installations (the 1 user with 5 installations and 14 users with 1 installation). The installations for users 16 through 22 cannot consume a license because there are no more licenses available, so the remaining 7 installations associated with those users fall through to the All entitlement. Because the All entitlement’s licenses also cover ProductA Version 6, the installations consume 7 of the 40 licenses for that entitlement.

If the All entitlement did not exist, the 7 installations would remain unresolved and Version 6 would be listed in the Unresolved Installations panel.

There are several solutions to this situation, including the following:

Add 7 additional licenses to the Version 6 entitlement to cover the installations.
Create a Per-Installation entitlement that also covers ProductA Version 6 (as was done in the above example).

Example 3

Product A includes the following entitlement:

Entitlement	License Model	License Quantity	Discovered Products	Coverage
Version 6	Machine	10	ProductA Version 6	Machine1, Machine2, Machine3

An Inventory scan discovers 5 installations of ProductA Version 6 on Machine1 through Machine5. The installations on Machine4 and Machine5 are reported as unresolved installations because the two machines are not covered by the Version 6 entitlement.

There are several solutions to this situation, including the following:

Modify the Version 6 entitlement so that it covers Machine4 and Machine5.
Create a Per-Installation entitlement that also covers ProductA Version 6. Machine-based entitlements (OEM and Machine) and user-based entitlements (Per-User and Per-Named User) are evaluated first, then any Per-Installation entitlements are checked. In this situation, the two installations are covered by the Per-Installation entitlement.