Service Desk Registration

Lets you configure settings related to the registration of Novell Service Desk with ZENworks.

Register Service Desk Server

Select the Register Service Desk server option to register the Novell Service Desk Server with ZENworks.

The registration process requires you to import the Novell Service Desk certificate. You can import the certificate either by directly contacting the Novell Service Desk Server or by manually downloading the certificate to a file and then importing it.

To import the Novell Service Desk certificate, do one of the following:

Import NSD certificate by directly contacting the server:
1. Select the Import NSD Certificate by directly contacting the server option to import the certificate by directly contacting the NSD Server.
2. In the Server name/IP address box, specify the Server name or the IP address.
3. In the Port box, specify the port number.
  NOTE:The default value for the Port is:
  443: If you select the Use SSL option
  
  80: If you do not select the Use SSL option
4. If Novell Service Desk is configured with SSL, select the Use SSL option.
5. Click Import Certificate. The certificate is displayed in the Service Desk Certificate panel.
Import Certificate from a File:
1. Select the Import Certificate from a file option if Service Desk has not been enabled with SSL.
2. Download the certificate from the following URL and save it to a file:
  
  http://<ip_address:port>/LiveTime/WebObjects/LiveTime.woa/wa/DownloadAction/downloadCertificate
  
  NOTE:In the above URL, replace <ip_address:port> with the IP address and port of the NSD Server.
3. Browse to the download location and select the file to import the certificate.
4. Click on Import Certificate. The certificate is displayed in the Service Desk Certificate panel.