If Administrator notices that there is High Memory Utilization on one of the Primary Servers.
Then he has to follow the below procedure to rectify this issue:
Click the Primary Server link to open the ZENworks Process page.
Check if any of the ZENworks process is utilizing more memory.
If yes, then Launch Probe for the specific process.
In System tab, Memory Utilization tab provided information on which pool of the heap memory is utilized more. This information can be used to configure the heap memory.
Take Heap Dump at regular intervals to analyze performance or memory leak issues.
Send the collected heap dumps to Novell Technical Support for further analysis.