3.1 Licensing Patch Management

Access the Patch Management License page to view and verify the patch management subscription for the ZENworks Primary Server. You can also activate or renew your paid subscription if it has expired. The page provides a summary of all subscription elements that are part of your patch management activities. This information is updated after each replication with the Patch Management Subscription Service.

  1. Click Configuration in the navigation menu to display the Configuration page:

  2. If necessary, expand the Licenses section:

  3. Click ZENworks 2017 Patch Management.

IMPORTANT:If you are upgrading from a prior version of Patch Management, you can use your existing Patch Management subscription serial number after your Patch Management server has been uninstalled.

Patch Management offers the following licenses:

Table 3-1 Patch Management Licenses

License Type



Denotes trial access to all features of Patch Management for 60 days.

Extended Trial

Denotes continued access to some Patch Management features after the initial 60-day trial, up to 12 months since ZENworks service is installed.


Denotes a valid subscription license.

Trial Expired

Denotes that the initial 60-day trial period or the extended trial period has ended, depending on the license in use earlier.

License Expired

Denotes expiry of the current Patch Management license.

Depending on the type of license you use, Patch Management functions are enabled as follows:

  • Trial: All Patch Management capabilities are free to use.

  • Extended Trial: During this license period, only Windows devices have Patch Management support. You can only download new patches released by Microsoft and run Vulnerability Detection for those patches. Patches that were cached previously will have their content cleared so you cannot deploy them. Other features disabled are patch caching, remediation, and generation of reports. In addition, a message appears, asking you to purchase a Patch Management license.

  • Valid: All Patch Management functions are available.

  • Trial Expired: After the trial ends, the Server will not download any new patches. All Patch Management functionalities are disabled and you will receive a message asking you to purchase a Patch Management license.

  • License Expired: After the license expires, the Server will not download any new patches. However, you can continue to use all Patch Management features on the patches downloaded prior to license expiration.

Patch Management provides a 60-day free trial period. You do not need to enter a serial number unless you have purchased the product or the 60-day free trial has expired.

To continue using the patch management features of the ZENworks Control Center after your 60-day free trial has ended:

  1. Enter a valid subscription serial number for Patch Management along with the company name and e-mail address.

  2. Revalidate the subscription serial number.

The license record is now valid, and displays its description, purchase date, vendor, effective date, and expiration date.

To validate the serial number and obtain the authorization to download patches, the Primary Server on which patch subscription is being downloaded must have port 443 (HTTPS) access to https://novell.patchlink.com/update.

The Patch Management content distribution network is a global cache infrastructure with many servers. Downloading patches from this network requires port 80 (HTTP) access to http://novell.cdn.lumension.com/novell/baretta.xml. For security reasons, it is also recommended that SSL access to the internet should be allowed. The SSL option is enabled by default and downloads the lists of patches from a secure and trusted site.

You should use nslookup to discover the local IP address for your nearest content distribution node. The content distribution network has over 40,000 cache distribution servers worldwide, plus multiple redundant cache servers in each geographic location. It is important to allow access to a range of addresses through the firewall.

The following table describes each field on the Subscription Serial Number page:

Table 3-2 Patch Management License Items



Activate product

Activates the patch management service. The Patch Management page is restored in the main panel and the Patch Management section is restored in the Configuration panel.

Deactivate product

Deactivates the patch management service. The Patch Management page is removed from the main panel and the Patch Management section is removed from the Configuration page.

Product Subscription Serial Number

Patch Management license number (serial number).

Company Name

Name of the company that Patch Management Service is registered to.

Email Address

E-mail address that you can use for receiving alerts and for future communications.

Account ID

Key created by the ZENworks Server, which is passed to the Patch Management Subscription Service and used to validate the update request.

Total Non-Expired Licenses

Total number of active licenses. Each registered device requires one license.


The description of the license or the name of the license.


Status of license verification. When verification begins, the status reads Initializing Verification. When replication ends, the status reads Completed.


The source where the license was purchased.


The date the licenses expire. Typically, licenses expire one calendar year from the date of purchase.


The total number of licenses purchased with the product.

The Patch Management serial number can be entered only once. After you enter the serial number, you can verify the license by clicking the Action drop-down list on the Patch Management License page and selecting Verify License.

To start the license verification process, click Apply. Automatic verification of the license happens every day with the replication process.

The Verify License message box indicates that the verification of the subscription license is complete or the license has expired.

NOTE:You can check the license verification status under the Subscription Service History panel in the Patch Management Dashboard. When verification begins, the status column reads Initializing Verification. When verification ends, the status column reads Completed. The Successful column indicates whether the verification was successful or not. True indicates successful verification and False indicates incomplete or failed verification.