Before enrolling a mobile device as a fully managed device or an email only device, you need to ensure that the following prerequisites are met:
ZENworks supports devices running on Android 4.1 and newer, and devices running iOS version 8 and newer. Also, ZENworks supports devices running ActiveSync 12.0 and newer.
A user source is configured and enabled for mobile device enrollment.
An enrollment policy is created and assigned to the user.
An MDM role is assigned to a Primary Server.
Push notifications for either Android or iOS devices are enabled.
To enable ZENworks to synchronize emails for Exchange ActiveSync accounts, an ActiveSync server should be configured. Also, create and assign a Mobile Email Policy with the ZENworks Server configured as the proxy server for the ActiveSync Server. This will enable ZENworks to manage the corporate emails sent and received on the device.