12.5 Refreshing a Device

You can initiate a device refresh through a ZENworks Control Center quick task. The quick task sends a synchronization request to the device. When the device connects to the ZENworks Primary Server, it uploads updated device information and receives configuration changes (for example, policy changes) that have not already been sent to the device. This quick task is applicable for Android and iOS devices that are enrolled as fully managed devices in the management zone.

IMPORTANT: During a device refresh, data from the ZENworks Server cache is read and delivered to the device. Therefore, if an action is assigned to a device, before executing the Refresh Device quick task, you need to wait until the server cache is updated with the assignment, which is determined by the value specified in Assignment Optimization Settings. For more information on Assignment Optimization Settings, see Infrastructure Management Settings in ZENworks 2017 Management Zone Settings Reference.

For example: If a bundle is assigned to a device and the Refresh Device quick task is executed immediately, then the bundle might not deploy on the device. If you want to install the bundle immediately, you can instead execute the Install Bundle quick task.

12.5.1 Procedure

  1. In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.

  2. Select the check box in front of the Android or iOS device you want to refresh, click Quick Tasks > Refresh Device to display the Refresh Device quick task.

  3. Retain the default values of the quick task options and click Start to initiate the device refresh.

  4. Click Hide to close the quick task, after the quick task is initiated.

  5. Click Retired Status icon in the upper-right corner of the Devices list to refresh the list.

    The device’s Last Contact time is updated to show the refresh time.

  6. (Optional) Click the device to show its properties, then review the Device Information page for any updated device information. For more information, see Viewing Device Information.