12.6 Locking a Device

You can remotely lock a lost or a stolen device from ZENworks Control Center by using the Lock Device quick task. If passcode restriction is already enabled on the device, then the user can unlock the device by only entering the set passcode.This quick task is applicable for Android and iOS devices that are enrolled as fully managed devices in the management zone.

12.6.1 Procedure

  1. In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.

  2. Select the check box in front of the Android or iOS device, click Quick Tasks > Lock Device to display the Lock Device quick task.

  3. Specify a reason for locking the device. Additionally, for iOS devices, you can specify a call back phone number that can be called back when the device is found, along with a message. The call back phone number and the message are displayed on the lock screen of the device on which a passcode is enabled.

  4. Click Next to display the quick task options.

  5. Retain the default values of the quick task options and click Start.

  6. Click Hide to close the quick task after the quick task is initiated.