The Unlock Device quick task removes the passcode restriction on devices. This task can be performed on only a single device at any given point in time. For Android devices, you need to specify the reason for unlocking the device along with the new passcode. The new passcode will be set immediately after the previous passcode is cleared on the device. For iOS devices, you only need to specify the reason for unlocking the device. This quick task is applicable for Android and iOS devices that are enrolled as fully managed devices in the management zone.
In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.
Select the check box in front of the Android or iOS device, click Quick Tasks > Unlock Device to display the Unlock Device quick task.
For Android devices, specify the reason for unlocking the device along with the new passcode. The new passcode will be set immediately after the previous passcode is cleared on the device. In the case of an iOS device, you only need to specify the reason for unlocking the device.
Click Next to display the quick task options.
Retain the default values of the quick task options and click Start.
Click Hide to close the quick task after the quick task is initiated.