ZENworks® Endpoint Security Management 4.1 does not provide an automated upgrade process from one release to another. The following steps explain how to manually export policies and keys, remove the existing software, install the new software, and import the policies and keys into the new system.
Export all policies. For instructions, see Exporting a Policy
in the ZENworks Endpoint Security Management 4.1 Administration Guide.
Export all encryption keys. For instructions, see Exporting Encryption Keys
in the ZENworks Endpoint Security Management 4.1 Administration Guide.
You do not need to export the encryption keys if you exported your encryption policies. Each encryption policy includes all encryption keys. However, it is best practice to export the keys regularly to back up the keys, so we recommend that you do it at this time.
Uninstall the Management Service, Policy Distribution Service, and Management Console. To do so, use the Windows Add/Remove Programs feature.
You can uninstall the components in any order. Make sure you also remove the databases.
Reinstall the components in the following order:
Policy Distribution Service
Management Service
Management Console
If you are installing the Policy Distribution Service and Management Service on the same machine, see Section 4.0, Installing the Services to a Single Server for instructions. If you are installing them on separate machines, see Section 5.0, Installing the Services on Multiple Servers.
For Management Console installation instructions, see Section 6.0, Installing the Management Console.
Using the Management Console, import the policies. For instructions, see Importing Policies
in the ZENworks Endpoint Security Management 4.1 Administration Guide.
Import the encryption keys. For instructions, see Importing Encryption Keys
in the ZENworks Endpoint Security Management 4.1 Administration Guide.
If you have already imported your encryption policies, this step is not necessary. However, it doesn’t harm your system and ensures that your system contains all of the encryption keys.
Upgrade the Security Clients. For instructions, see Updating the Security Client
in the ZENworks Endpoint Security Management 4.1 Administration Guide.
Typically, the new certificates for the Management Service and Policy Distribution Service work with the Security Client’s existing certificates. If you encounter problems with Security Clients communicating with the services, redistribute the new certificates as part of the client upgrade.
Republish the policies. For instructions, see Distributing a Policy
in the ZENworks Endpoint Security Management 4.1 Administration Guide.