Action: Ensure that the Inventory Agent has been properly installed. Refer to the SYS:\ETC\INVAGENT.LOG file. If the log file reports a message that "The previous instance of the Inventory Agent is still active..." then the message indicates that the previous instance of Inventory agent execution has not yet been completed and the new instance will not run.
Action: Stop the current instance of the Inventory Agent by executing SYS:\SYSTEM\INVAGENTSTOP.NCF and reschedule a new instance. For more information, see Immediately rescheduling the Inventory Agent using the policy engine .
Action: Do the following:
Verify the various ZENworks_for_Servers and Inventory server services running on this server by executing the java -show command.
Stop the various ZENworks services running on this server.
At the server console prompt, enter java -killall or java -exit.
Execute INVAGENTSTOP.NCF to reset the Inventory Agent.
Ensure that INVNATVE.NLM is not loaded. If loaded, execute java -unloadinvnate or unload invnate at the server console prompt.
If the Inventory Agent has been successfully stopped and INVNATVE.NLM has been successfully unloaded, the Inventory Agent will be ready for the next schedule. For more information, see Immediately rescheduling the Inventory Agent using the policy engine
Action: Reinstall the Inventory Agent. For more information, see Reinstalling Server Inventory on NetWare and Windows Servers in Reinstalling ZENworks for Servers in the Installation guide.
Action: If the problem persists, contact Novell Technical ServicesSM.