The Template Manager can be used to create, view, modify, copy, or delete a Template. Within the Template Manager you can add, delete, copy, view, and edit templates. Templates can be sorted into folders for easy management
In the Template Manager, you may:
Create new workflow Templates
Edit or copy existing Templates
Define workflow Steps
Manual or Automated
Description of Step or instructions for iTRAC users
Define transitions between Steps
Transition type
Escalation procedures
Timeout and alert attributes