Help Desk is a limited role that permits a small number of user-related tasks. The user who owns this role can clear a user lockout, create a user, and set a new password.
A user can be locked out for entering the wrong password too many times or trying to log in with an expired password.
To clear the lockout, type the username and click
.The Create User task also appears from
> .In Roles and Tasks, select
> .Complete the form with the following information:
IMPORTANT:Failure to enter a password will allow the user to login without a password.
Select
according to your configuration.NOTE:Simple Password is required for native file access for Windows* and Macintosh* users. It is not required when Universal Password is enabled.
Select to
, according to your configuration.NOTE:iManager prevents users from receiving the same rights as the administrator. They can use the same directory as the Administrator, but iMan sets up different rights for them.
If you select to
, enter the volume and path.NOTE:If you enter an existing path, a user directory will be created. If you enter a path that doesn't exist, nothing happens; no error message appears.
Fill in the remainder of the form with appropriate information and click
.In Roles and Tasks, select
> .Type the context of the user object, or use the search feature to find it.
Type the new password twice.
Select
.NOTE:Simple Password is required for native file access for Windows and Macintosh users. It is not required when Universal Password is enabled.