ZENworks Service Desk enables users to use the ZENworks Bundle Management capability to efficiently and quickly resolve the incidents raised for a device.
Use the following information to manage the ZENworks bundles that are applicable for a service request:
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Section 3.1, Listing the Bundles For a Service Request
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Section 3.2, Viewing Bundle Information
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Section 3.3, Assigning a Bundle to a Device
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Section 3.4, Assigning a Bundle to a Customer
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Section 3.5, Removing a Bundle Assignment from a Device
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Section 3.6, Removing a Bundle Assignment from a Customer
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Section 3.7, Searching For Bundles
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Section 3.8, Blocking the Bundles
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Section 3.9, Unblocking Bundles
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Section 3.10, Bundle Quick Tasks