Press Release

Novell Introduces New Toll-Free Number for Technical Support

New Number Makes It Easier for Customers to Access Novell Networking Expertise

OREM, Utah -- July 15, 1996 -- Novell announced today a new toll-free number that makes it easier for customers and partners to contact Novell Technical Services and take advantage of Novell's extensive networking knowledge.

The new number (1-800-858-4000) consolidates several product support numbers, making it more convenient for customers with multiple Novell products to access technical support. Options such as product, education, and developer information and reseller authorization groups are still available by calling 1-800-NETWARE (1-800-638-9273).

"The creation of a toll-free number exclusively for technical support is another step toward making it easier for customers and partners to access Novell's networking expertise," said Rich Nortz, senior vice president, Novell Technical Services. "A focused, direct telephone number for technical support fits in well with the recent expansion of our support Web site and the introduction of new support programs to provide customers with the best total support experience."

Nortz added that many customers can find solutions to their support issues on the Novell Support Connection Web site, which provides an extensive array of information. The toll-free telephone number serves as an additional resource for customers who cannot find the solutions they need on the Web site.

Customers and partners can now access Novell technical support through any of the following options:

  • Novell Support Connection Web site: http://support.novell.com
  • Novell Support Connection CD: call 1-800-377-4136 or 303-297-2725 for subscription information
  • A qualified service partner, which can be identified by using the partner locator on the Novell Support Connection Web site
  • By telephone: call 1-800-858-4000 (toll-free in North America) or 801-861-4000 outside North America.
Novell Inc. (NASDAQ: NOVL) is the world's leading network software provider. Novell software provides the infrastructure for a networked world, enabling our customers to connect with other people and the information they need, anytime and anyplace. Novell partners with other technology and market leaders to help customers make networks a part of their everyday lives.

Novell is a trademark of Novell, Inc.

Press Contact:
Mark J. Carpenter
Novell, Inc.
(801) 861-5513
E-mail: majcarpenter@novell.com