PROVO, Utah Aug. 15, 2003 Managing corporate messaging for the largest municipal health care system in the United States - including three central office locations, 20 major health care facilities and more than 100 community health clinics spread across all five boroughs of New York City - can easily overburden a small IT staff and create high maintenance costs. So New York Health and Hospitals Corporation (HHC) selected Novell GroupWise 6.5 running on Novell NetWare 6 to provide standardized e-mail, calendaring and scheduling capabilities across its enterprise, efficiently processing nearly a million messages a month for 18,000 users.
HHC operates a healthcare network consisting of acute care hospitals, community clinics, diagnostic and treatment centers, long-term care facilities, a home health agency and a health maintenance organization, and secure handling of confidential healthcare information is a top concern. HHC also needed the highest level of security to comply with the Health Insurance Portability and Accountability Act (HIPAA) privacy requirements, as well as the strongest virus protection to safeguard its data.
"I can count on one hand the times I've seen a security alert for Novell GroupWise," said Corey Cush, senior director of networking services at HHC. "We have enough work already without additional headaches from viruses and hackers."
GroupWise Web Access is the most popular feature with users, particularly with executives who spend their days in meetings with no time for e-mail. With secure remote access at any time from any location, executives can log in using PDAs or from home at the end of the day. Doctors can log in from different hospitals, the office or from home, improving their ability to provide better patient care.
"We now spend far less time troubleshooting and fighting fires," Cush said. "With GroupWise 6.5, it's been pretty much hands off. We're able to do more with less. Our environment keeps growing, but we don't have to grow our staff along with it."
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