Configuring the Attachment Viewer

To configure the Attachment Viewer:

  1. On the Incident tab, open an incident and double-click an Attachment without an associated viewer in the Incident window > Attachment Tab. Or click Incidents > Attachment Viewer Configuration or click Configure Attachment Viewers button.

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The Attachment Viewer Configuration window displays.

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  1. Click Add. The Attachment Viewer Configuration window displays.

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Enter the extension type (such as .doc, .xls, .txt, .html and so on) and click Browse or type in the application program to launch the file type (such as notepad.exe for Notepad).

  1. Click OK.