External application integration through standard APIs is central to Sentinel. For example, when dealing with a third party trouble-ticketing system, Sentinel 6 can open an initial ticket in its own iTRAC workflow remediation system. Sentinel then uses bi-directional API to communicate with the other trouble ticketing systemsfor example, Remedy® and HP OpenView's ServiceDesk® -allowing straightforward integration with external systems.
The API is Web Services-based and therefore allows any external systems that are SOAP-aware to take advantage of pervasive integration with the Sentinel system.