This step sends a pre-written email. A Mail Step includes the following attributes:
Name of step
To addressee
From addressee
Subject of email
Body of email
From a Mail Step, you can set a Conditional, Unconditional, Timeout, Alert, or Error transition. An Error transition should always be included so error conditions can be handled properly.
NOTE: If the first step of a workflow fails without an error transition, the iTRAC process cannot proceed.