To create an Incident:
Click Incidents > Create Incident, or click Create Incident button on the Tool Bar. The New Incident window displays.
Enter the following information:
Title: Enter the Title of the Incident.
State: To set state of the incident, select from the drop-down list.
Severity: To mention the severity of the incident, select from the drop-down list.
Priority: To mention the priority of the incident, select from the drop-down list.
Category: Specify the category of the Incident.
Responsible: To assign the responsibility to investigate and close the incident, select from the drop-down list.
Description: Enter the description of the Incident in the text area.
Resolution: Enter the resolution description in the text area.
Click Create. The Incident ID automatically generates once you click create.
NOTE: For more information on creating an incident grouping events, see Creating Incident in "Active Views Tab" section.