In the absence of the Z-icon, you can use the zac rrs or zac request-remote-session command to request a remote management session from the managed device. For details, see Remote Management Commands
in the ZENworks 11 SP3 Command Line Utilities Reference. This command is available on managed devices with 11.3.1 and later versions.
Alternatively you can enable users to request a remote management session using a bundle. To launch a Remote Management session from a bundle, do the following:
In ZENworks Control Center, click the
tab.Click
> .In the
panel, click , and click .In the
panel, click , and click .In the
box, type the name of the bundle, click , then click .In the
tab, click > .In the
window, type the following details:tab:
Command: nzrSignaller
Command Line Parameters: ZRMRequestSessionEvent
Working Directory: %ZENworks_Home%\bin
tab:
Select
.Assign the bundle to a device or a user.