If Novell Support is helping you resolve an Full Disk Encryption Agent issue on one of your devices, you might be asked to generate a diagnostic package for Support to review. This package contains information about the device’s Group Policy object, registry settings, system, and system events.
To create a diagnostics package:
On the device, double-click the icon in the notification area, then click
.In the
section, click to display the About dialog box.Click
, then follow the prompts to create the package.The Full Disk Encryption Agent creates an fdediagnostics*.enc file on your desktop. This can take a while. During the creation time, the Diagnostics button is disabled.
After the file is created, send it to Novell Support.