Keep in mind the following information as you use the Forgotten Password feature:
If your system administrator allows you to change your password through this process, it can take up to 15 minutes or longer before all changes are in place throughout the network. Be patient before contacting your system administrator.
For those using the Novell Client, if you are already logged in to the network and you right-click the red N in the taskbar, select
, then select the link, you do not launch the restricted browser. The Client Login Extension only applies when you have not logged in.If the server running the Identity Manager User Application is down and you select the
link, you receive the message “ ” in red on the restricted browser’s initial page. Contact your system administrator.If the server running the Identity Manager external WAR is down and you select the
link, you receive the message “ ” on the restricted browser’s initial page. Contact your system administrator.If the URL to the IDM Forgot Password page is mis-configured and you select the
link, you receive the message “ ” on the restricted browser’s initial page. Contact your system administrator.