You can use the Novell appliance to upload configuration files to Novell Support via FTP, or to download the configuration files so that you can send them by an alternative method.
Log in to the Novell appliance at https://server_url:9443.
Click Support.
Select Automatically send the configuration to Novell using FTP to automatically send your Filr system’s configuration information to Novell Support via FTP.
or
Select Download and save the configuration file locally, then send it to Novell manually to download your Filr system’s configuration information to your management workstation. You can then send the information to Novell Support using a method of your choice.
Click OK to complete the process.