You can diagnose the managed workstation and obtain information to help you analyze problems at the managed workstation.
You can view real-time managed workstation diagnostic information from the management console. For more information, see Section 71.1, Viewing Diagnostic Information for a Managed Workstation.
Before you begin to obtain the diagnostic information, make sure that the Remote Management Agent is installed on the managed workstation. During the Remote Management Agent installation, the Diagnostic Agent is also installed on the managed workstation, which runs automatically when the managed workstation boots up. When the management console user requests diagnostic information from the managed workstation, the Diagnostic Agent on the managed workstation procures the requested information and provides it to the Remote Management Agent, which then makes it available to the management console.