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Service Desk is certified for 10 ITIL processes by Pink Verify.


Introducing ZENworks

ZENworks® 11 SP4 brings better performance and better tools to the ZENworks 11 Platform—including Micro Focus Service Desk—to help you face compliance and audit challenges, simplify your tasks and keep your employees productive.

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Build a productive, responsive service environment

Move from a reactive to a proactive stance by providing high-quality managed services across your organization.

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Align your IT services with business needs

Make sure your IT services, processes and goals support strategic business requirements and objectives.

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Use IT to drive positive business outcomes

Use IT to make your organization more productive, profitable and successful.

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Tap into all the advantages of ITIL v3

Adopt best practices across all your infrastructure and support services.

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Success Stories

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Northern Devon Healthcare NHS Trust

Thanks to Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.

Milano Serravalle—Milano Tangenziali S.p.A. Logo
Milano Serravalle—Milano Tangenziali S.p.A.

Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, ensure adherence to SLAs and do almost everything from a central point of control that translated into a huge time savings of about 80%.

Dürr Dental group
Dürr Dental group

With Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request easily thus saving significant amount of time at annual audits. Dürr Dental implemented Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.


Aiming to modernise and streamline its IT support function, Holmesglen deployed Service Desk as part of a broader three-year deal covering multiple technologies. The new solution provides intuitive self-service portals, enabling users to get support faster and more easily, and helping the IT team to achieve more with less effort.

Uppsala University
Uppsala University Success Story

Uppsala University's decentralised IT environment presented an asset management challenge, as each campus needed to collaborate to implement an endpoint management solution.


IL SOLE 24 ORE, one of the Europe's leading newspapers, replaced two separate service management solutions with Service Desk to simplify & integrate its service management processes, to stay well within the SLA's with its major sponsors & deliver high quality service to their users.

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Pink Verify

Service Desk was objectively assessed and certified against ITIL terminology, definitions, functionality, integration and workflow requirements for the following 10 ITIL processes.

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