Novell Service Desk is certified for 10 ITIL processes by Pink Verify.
It doesn't just improve your service management. It improves your life.
Move from a reactive to a proactive stance by providing high-quality managed services across your organization.
Make sure your IT services, processes and goals support strategic business requirements and objectives.
Use IT to make your organization more productive, profitable and successful.
Adopt best practices across all your infrastructure and support services.
Thanks to Novell Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.
Novell Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, ensure adherence to SLAs and do almost everything from a central point of control that translated into a huge time savings of about 80%.
With Novell Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request easily thus saving significant amount of time at annual audits. Dürr Dental implemented Novell Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.
Aiming to modernise and streamline its IT support function, Holmesglen deployed Novell Service Desk as part of a broader three-year deal covering multiple Novell technologies. The new solution provides intuitive self-service portals, enabling users to get support faster and more easily, and helping the IT team to achieve more with less effort.
Uppsala University's decentralised IT environment presented an asset management challenge, as each campus needed to collaborate to implement an endpoint management solution.
IL SOLE 24 ORE, one of the Europe's leading newspapers, replaced two separate service management solutions with Novell Service Desk to simplify & integrate its service management processes, to stay well within the SLA's with its major sponsors & deliver high quality service to their users.
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