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PinkVERIFY gives Novell Service Desk the Stamp of Approval

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Novell Service Desk was objectively assessed and certified against ITIL terminology, definitions, functionality, integration and workflow requirements for the following 10 ITIL processes:

  • Change Management
  • Request Fulfillment
  • Incident Management
  • Service Asset & Configuration Management
  • Knowledge Management
  • Service Catalog Management
  • Problem Management
  • Service Level Management
  • Release & Deployment Management
  • Service Portfolio Management

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