Use IT to Drive Positive Business Outcomes
Turn your IT organization into an engine for minimizing disruptions, reducing costs, increasing revenue and improving public relations.
Information is your enterprise's most vital strategic resource. And the quality of IT services you provide can have a major impact on that resource. IT services enable your business to collect, analyze, produce and distribute that information effectively. As a result, IT services always have a direct, strategic impact on the bottom line.
You need a service desk manager that will help you keep tight control on all of your IT services, so you can keep the information flowing. By directly improving the efficiency and quality of the services you deliver, Novell Service Desk enables your IT department to make a larger contribution to the overall health and success of the business.
- Knowledge management Powerful knowledge management features in Novell Service Desk give you efficient knowledge creation, publication, and distribution processes that can help you speed resolution times, reduce frustration and empower end users to solve their own problems.Read more
- Integrated CMDB The Novell Service Desk configuration management database (CMDB) is a centralized, knowledge-driven repository for all service-management information discovered, inventoried and managed through Novell ZENworks® and other Novell and third-party products.Read more