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Technical Specifications

Micro Focus Service Desk Technical Specifications

Minimum Requirements

  • 2GB Available RAM (100 concurrent technicians)
  • 20GB Hard Disk (per year, 1-5k requests per month)
  • Sun 64bit JDK

Server Requirements

Windows Servers:

  • Windows Server 2008 SP1/SP2 64-bit (Enterprise and Standard editions)
  • Windows Server 2008 R2/R2 SP1 64-bit (Enterprise and Standard editions)


Linux Servers:

  • Red Hat Enterprise Linux 6.0/6.1/6.2 64-bit
  • SUSE Linux Enterprise Server (SLES 11) SP1/SP2 64-bit

Virtualization (64bit only)

  • VMware ESX/ESXi Server 4.1 and above


  • Microsoft SQL Server 2008 SP3, 2008 R2 SP1 and higher
  • MySQL v5.0 to v5.6
  • Oracle 11g R1/R2
  • PostgreSQL v8.3 to v9.1


  • Internet Explorer
  • Safari
  • Firefox
  • Chrome

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