LDAP Host: Specify the IP address for your eDirectory server. In most cases this is the same as the server on which you are installing Helpdesk

LDAP Port: The default port for LDAP services is 389. However, this is a non-secure port and all authentication should use a secure connection. Change this to port 636, which is for LDAP over SSL.

LDAP Base Organization: The base context your Helpdesk application will use to authenticate users. Typically it is the o of the eDirectory tree.

Helpdesk Object: The eDirectory Helpdesk object's fully distinguished name, such as cn=___, ou=___.

Admin FDN: The fully distinguished name of the eDirectory tree's admin user, such as cn= admin, o= tree.

Admin User Password: The password you use for your eDirectory tree's admin user.

Helpdesk Administrator User Name: The login ID for the default administrator of your Helpdesk application.

Password for Helpdesk Admin: The password to which the default administrator login is linked.

Helpdesk Tree: The name of your eDirectory tree.

Helpdesk Upload Path: The path from which all Helpdesk uploads occur. Use the default to ensure that you receive updates from Novell®.

Helpdesk Download Path: The path from which all Helpdesk downloads occur. Use the default to ensure that you receive updates from Novell.

Helpdesk Title: The name you want employees to see when they log in to the Helpdesk application.

Helpdesk Proxy Username: For security purposes, a separate proxy user is created for the back-end helpdesk.

Helpdesk Proxy User Password: The password to use for the helpdesk proxy user.

Helpdesk Admin E-Mail: The e-mail address to be used when users submit tickets, such as support@yourdomainname.com

MySQL User: The user that will manage the database.

MySQL User Password: The password used by your eDirectory tree’s administrator.

Helpdesk Send User Queue Change: Keep 0 to not notify users of a change in their queue association. Change to 1 to turn on notification.

Helpdesk Send User Priority Change: Keep 0 to not notify users of a change in the priority of their incident. Change to 1 to turn on notification.

Helpdesk Send User Tech Change: Keep 1 to activate notification. Change to 0 to not notify users of a change to the technician assigned to their incident.

Helpdesk Send User Status Change: Keep 1 to activate notification. Change to 0 to not notify users of a change in their incident's status.

Helpdesk Send User Close: Keep 1 to activate notification. Change to 0 to not notify users of a change in their incident's status to Close.

Helpdesk Web Helpdesk Page: The address for your Helpdesk services.

E-mail Address of Queue Changes: Specify the e-mail address to be used to send notifications of reassignments of queues.

E-mail Address for Machine Changes: E-mail address for machine changes.

Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send notifications of reassignments of technicians.

Helpdesk Solution Change E-Mail: Specify the e-mail address to be used to send notifications of incident solutions.

Helpdesk Status Change E-Mail: Specify the e-mail address to be used to send notifications of a change to incident status.

Helpdesk Priority Change E-Mail: Specify the e-mail address to be used to send notifications of a change to incident priority.

Helpdesk Default Technician: Specify the default technician name for unassigned Helpdesk incidents.

Helpdesk Auto Assign: Keep 0 to not automatically assign incidents. Change to 1 to enable this feature.

Helpdesk Allow Technician Assign: Keep 0 to not allow technicians to assign incidents. Change to 1 to enable this feature.

Helpdesk Check Sleep Time: The interval in seconds that the system polls for incidents submitted by e-mail.

Helpdesk Ticket Sleep Time: The interval in seconds that the system polls for new incidents submitted through the Helpdesk interface.

Helpdesk Log Location: The directory location on the server for log files.

Helpdesk Log Level: FINE, NORMAL, VERBOSE. FINE is the default.

Helpdesk Machine Change E-mail: The time between e-mail reminders.

Helpdesk Report Closure: Keep at 0 to not report on closed reports. Change to 1 to activate notification.

Helpdesk Mail Digest: Keep at 0 to not send out a report of all incidents daily. Change to 1 to activate this notification.

Helpdesk Send Notifications: Keep 1 to send out notifications. Change to 0 to deactivate this notification.

Helpdesk Mail Password: The password used to log in to the designated Helpdesk mail account.

Helpdesk Mail User Name: The user name of the designated Helpdesk mail account.

Helpdesk Return Address: The e-mail address used by the Helpdesk for responding to user inquiries.

Helpdesk Mail Provider: The mail service used by your company.

Helpdesk Incoming Mail Port: The port on which the server is listening for incoming mail.

Helpdesk Incoming Mail Server: The incoming mail server.

Helpdesk Outgoing Mail Server: The address of your mail server.

Helpdesk Database Port: The port that the database uses.

Helpdesk Database Host: The host that is running the MySQL server.