18.1 Installing Helpdesk Basic

  1. Log into the NOWS SBE console.

  2. Click Add/Remove > All. Select Helpdesk by clicking Install.

  3. Click Basic, then click Next.

  4. Specify settings for your LDAP services. LDAP is for user authentication and authorization.

    • Helpdesk Administrator User Name: The login ID for the default administrator of your Helpdesk application.

    • Password for Helpdesk Admin: The password to which the default administrator login is linked.

    • Admin FDN: The fully distinguished name of the eDirectory™ tree's admin user, such as cn= admin, o= tree.

    • Admin User Password: The password you use for your eDirectory tree's admin user.

    • Helpdesk Proxy Username: For security purposes, a separate proxy user is created for the back-end helpdesk.

    • Helpdesk Proxy User Password: The password to use for the Helpdesk proxy user.

    • MySQL User: The username used for Helpdesk database connections.

    • MySQL User Password: The password to use for the Helpdesk proxy username. For security purposes, the root password in MySQL* is also set to this.

    • Helpdesk Mail User Name: The login name of the Helpdesk support e-mail account.

    • Helpdesk Mail Password: The password used to log in to the Helpdesk support e-mail account.

  5. Review the settings. To make a change, click Back. To proceed with the installation, click Next.

  6. The Helpdesk basic installation is now complete. Click Finish to proceed to the available software page.

Helpdesk is now listed on the installed software list and can be administered from the Helpdesk administration link.