Novell Maintenance At-a-Glance

Support Features     Benefits
Unlimited service requests     Provides flexibility to choose the services that meet your needs
24x7 access for Priority Maintenance     Reduces risk and total cost of ownership
12x5 access for Standard Maintenance     Enables IT to focus on core competencies
Telephone access for Severity 1 issues     Keeps systems available, reliable and optimized
Web, chat and e-mail support     Improves employee, team, system and organizational productivity
Remote and dial-in support (via chat)     Provides the latest and greatest functionality
Online case management     Resolves issues and questions quickly
Full access to Novell Support Knowledgebase     Eliminates high costs associated with downtime
Access to Novell Customer Center     Protects overall customer investment
Access to Novell Support Forums      
Access to enterprise-level services      
Product Features      
New product announcements        
New software releases        
Access to service packs, patches and fixes        
Security alerts and announcements        
Ability to submit product enhancement requests