Environment
Novell ZENworks for Desktops 4.x
Novell ZENworks for Desktops 3.x
Novell ZENworks Desktop Management 6.5 - ZfD65
Novell ZENworks for Desktops 3.x
Novell ZENworks Desktop Management 6.5 - ZfD65
Situation
Novell ZFD Remote Management service is stuck in "starting"
mode
Error: Problem: Install failed. MSI returned error code: 1603
When trying to update the agent the message "Unable to update ZENworks Agent with Error 1922. Service Novell ZfD Remote
Management (Remote Management Agent) could not be deleted. Verify
that you have sufficient privileges to remove system services." is
displayed or logged in the MSI debug log. See how to enable MSI
logging How to Enable Windows Installer Logging
Error: Problem: Install failed. MSI returned error code: 1603
When trying to update the agent the message "Unable to update ZENworks Agent with
Resolution
Fixed in ZENworks for Desktops 6.5 SP1
For ZfD4.x, fixed in ZfDAgent.msi version (4.00.1131.50307) or
newer in ZFD401_IR6.EXE or newer found at Novell
Product Updates
A workaround is to manually set the service to disabled, reboot and
retry the agent update
Create a application that sets the registry start key to 4 instead of 2. 4 equalling disabled. HKLM/system/CurrentControlSet/Services/Remote Management Agent,start
This application can be added to the ZENagentinstall
application's dependency list and set reboot required. This way the
key is set to 4, the machine is rebooted so that the service is
disabled and then the mgmt agent can install. There is no reason to
set the key back to 2 as the Remote Management Key is recreated
during the install.
It is reported that you can also get around this by one of two ways, killing zenrem32.exe process. Add something like taskkill /f /im zenrem32.exe in a "Run Before Distribution" Script under distribution options as part of the ZENworks Management Upgrade Application.
It is reported that you can also get around this by one of two ways, killing zenrem32.exe process. Add something like taskkill /f /im zenrem32.exe in a "Run Before Distribution" Script under distribution options as part of the ZENworks Management Upgrade Application.
**NOTE: taskkill
is used for Windows XP. net stop
is used for Windows 2000.
Or issuing net stop "Remote Management Agent" this can be added
into a "Run Before Distribution" script as the above.
Additional Information
This problem may also be seen at other times when troubleshooting
problems when you cannot remote control a workstation
Formerly known as TID# 10095223 NOVL99550
Formerly known as TID# 10095223 NOVL99550