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Error: "Problem: Install failed. MSI returned error code: 1603"

(Last modified: 13Apr2005)

This document (10097303) is provided subject to the disclaimer at the end of this document.


Error: "Problem: Install failed. MSI returned error code: 1603"


Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1

Novell ZENworks Desktop Management

Novell ZENworks Management Agent


Application to install Novell ZENworks Desktop Management Agent fails with Error: "Problem: Install failed. MSI returned error code: 1603"


Error 1603 is described in Microsoft KB 304888 as

ERROR_INSTALL_FAILURE Fatal error during installation.

which is a generic failure code and has many causes.  To help narrow down the cause,  see TID 10061509 and enable MSI logging.  In this case, by looking at the ZAPPMSI.LOG you will see that it checks the version of Internet Explorer and fails with a status of 3 because IE was version 5.  Internet Explorer 5.5 or higher was not installed on PC, which is required for the ZENworks Management Agent for installation.


Install Internet Explorer 5.5 or higher on PC

In application object's properties, select Availability and add a check for %*WINDIR%\SYSTEM32\SHDOCVW.DLL is greater than 5.50.4807


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  • Document ID:
  • 10097303
  • Solution ID: NOVL101728
  • Creation Date: 12Apr2005
  • Modified Date: 13Apr2005
    • NovellManagement Products

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