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GroupWise 2012 client AutoUpdate fails with error: "SetupIP could not copy the GroupWise Setup files"

This document (7000597) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012
Microsoft Windows Server 2008 R2
Internet Information Server (IIS) 7

Situation

GroupWise 2012 client auto-update fails
Error running GroupWise client AutoUpdate: "SetupIP could not copy the GroupWise files. Please contact your system administrator."

Resolution

After configuring the GroupWise AutoUpdate process on a Windows 2008 R2 server as per the documentation at http://www.novell.com/documentation/groupwise2012/gw2012_guide_admin/data/bv4v0uy.html, when the user is prompted to update and clicks "Yes" to start the auto-update, the process fails with this error:


The error is caused by the presence of a file called web.config that is created by IIS in the c:\inetpub\wwwroot\gwclient directory when you configure that directory (as per the GW 2012 documentation) to allow directory browsing and file download.  To resolve the issue, simply add the hidden attribute to that web.config file, either by right-clicking on that file in Windows Explorer and checking the box for "Hidden" or by opening a CMD window and changing to the c:\inetpub\wwwroot\gwclient directory and running the command attrib +H web.config, and then stopping and restarting the Worldwide Web Publishing service.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7000597
  • Creation Date:21-OCT-13
  • Modified Date:21-OCT-13
    • NovellGroupWise

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