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eGuide Slow at Returning Search Results

This document (7001081) is provided subject to the disclaimer at the end of this document.

Environment

eDirectory 8.7.3
eGuide 2.1.2
NetWare 6.5

Situation

eGuide is slow at displaying search requests, taking around 30 seconds.  Once results are displayed no problems are seen.  The only issue is the speed of each search.
A packet trace shows LDAP search request are being returned back to the eGuide server within a reasonable time.

The eGuide server is not showing any signs of errors, eg CPU is not in high utilisation, no reported memory issues.

Java message on Logger screen
<SearchThread>, SearchThread, ERROR, -, netscape.ldap.LDAPException: error result (4)

Resolution

eGuide was configured with multiple LDAP addresses, one or more LDAP sources were either misconfigured or unreachable.  eGuide appears to be timing out when attempting to contact these LDAP servers.

Check and confirm configured LDAP sources in eGuide.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7001081
  • Creation Date:04-AUG-08
  • Modified Date:27-APR-12
    • NovelleGuide
      NetWare
    • NetIQeDirectory

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